Making Ambitious Concepts A Reality

Privacy & GDPR

Integra Contracts Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data if you are a customer, supplier or professional contact of Integra Contracts, when you visit our website ( or otherwise provide us with such information.

It is important that you read this privacy policy, together with any other privacy policy we may provide, so that you are fully aware of how and why we are using your data.

1. Important information

Integra Contracts Limited (a company incorporated in England and Wales with company number 2548215 is the controller and responsible for your personal data (collectively referred to as “ICL”, “we”, “us” or “our” in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about the privacy policy, including any requests to exercise your legal rights, please contact the privacy manager using the details set out below.

Contact details

Our full contact details are as follows:

Address: Integra Contracts Limited

Telephone Number: 0208 639 0500

Data Privacy Manager: Hitan Shah

Email Address:

Changes to the privacy policy and your duty to inform us of changes

This version was last updated on 6th April 2020. We may update this policy over time – please check this page regularly, or contact us, for the latest version.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control theses third-party websites and are not responsible for their privacy statements. When you leave our website, we must encourage you to read the privacy policy of every website you visit.

2. The data we collect

We collect, use, store and transfer:

Personal and identity data (including name and email addresses), contact details, bank account and payment card details, and other related details required so that we can provide our services; and data about your usage of our website including technical data such as your IP address, information about your device, and your browsing patterns, which is collected automatically by using cookies and other similar technologies.

Where we need to collect personal data by law, or under the terms of a contracts we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Purpose/Activity Lawful basis for processing including basis of legitimate interest
To register you as a new customer or supplier Performance of a contract with you
To process and deliver your order including:

(a)   Manage payments, fees and charges

(b)   Collect and recover money owed to us

(a)   Performance of a contract with you

(b)   Necessary for our legitimate interests (to recover debts due to us)

To deliver goods to you or provide services to you. Performance of a contract with you.
To manage warrant claims, servicing activities, and queries regarding our goods or services provided to you. Performance of a contract with you

Necessary for our legitimate interests (to provide aftercare services to you).

To manage our relationship with you which will include:

(a)   Notifying you about changes to our terms or privacy policy

(b)   Asking you to leave a review or take a survey

(a)   Performance of a contract with you

(b)   Necessary to comply with a legal obligation

(c)    Necessary for our legitimate interests ( to keep our records updated and to study how customers use or products/services)

To enable you to partake in a competition or complete a survey (a)   Performance of a contract with you

(b)   Necessary for our legitimate interests (to study how customers use our product/services, to develop them and grow our business)

To administer and protect our business and our website (including but not limited to troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a)   Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the contract of a business reorganisation or group restructuring exercise)

(b)   Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. Necessary for our legitimate interests (to study how customers use our product/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, product/services, marketing, customer relationships and experiences. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business to inform our marketing strategy)
To make suggestions and recommendations to you about services that may be of interest to you. Consent (where you have provided positive consent

Necessary for or legitimate interests (to develop our products/services and grow our business)

To invite you to seminars or events, or to tell you about developments at ICL or in our industry more generally. Consent (where you have provided positive consent)

Necessary for or legitimate interests (to develop our products/services and grow our business)

We only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

In addition, we may process your personal data without your knowledge or consent where this is required or permitted by law.


We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

We do not share your contact details with any third party for the purpose of that third party sending marketing. You ca ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us using the details above at any time.


Cookies are small files that are place on your computer when you visit websites. We may use cookies or other identifiers on our website, in our emails and other technologies. We use these technologies for legitimate business activities such as analytics to improve our website and advertising to promote our products and services. You can control cookies through your browser settings and other tools.

4.Disclosures of your personal information

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 3 above:

  • Service providers based within the UK or wider EEA who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers based in the UK or EEA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
  • Businesses in the supply chain including suppliers, customers and any other person involved to enable us to perform our obligations or related matters pursuant to our business contracts.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International transfers

We may transfer your personal data to third parties providing services to us who are based outside of the European Economic Area (EEA). This includes parties providing IT administration services and hosting services and parties providing assistance with managing our marketing database.

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or
  • For providers based in the US, we may transfer data to them if they ae part of the Privacy Shield.

6. Data retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For more details of our specific retention periods, please contact our Data Privacy Manager.

7. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are set out below. If you wish to exercise any of the rights set out above please contact our Data Privacy Manager.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Complaint to the ICO

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Your legal rights

Your legal rights are as follows:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain circumstances, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we relying on consent to process your personal date, although this may mean we are unable to provide certain benefits or assistance to you.

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© Integra Contracts Ltd 2020